Frequently Asked Questions

I haven’t received my order confirmation email, but my payment was successful. What should I do?

We're sorry to hear you experienced this. Sometimes an email may end up in your spam folder. If you still cannot locate the order confirmation email, you may reach out to customer service via chat, email or phone for further assistance.

  • by email: custserv@jdsports.com.ph 
  • by telephone: +632 8830 5000

Other ways to get help