Terms and Conditions

1. These general terms and conditions (the "Terms") will apply when you access the JD Sports Philippines online shop either online or via your mobile device (the "Website") or place orders to purchase any of the products on the website.

2. Any reference to "we"/"us" in these Terms is a reference to Stores Specialists, Inc. – owner and operator of jdsports.com.ph, with office address at 4/F Midland Buendia Bldg., 403 Sen Gil Puyat Avenue, Makati City, Philippines. We can be reached through the following:

• Email: custserv@jdsports.com.ph
• Phone: +632 8830 5000

3. Any reference to "you" means you, the user of the Website.

4. Please read these Terms carefully before using the Website and placing your order. By ordering products from the Website, you agree to be bound by these Terms. By using the Website, you agree to be bound by these Terms. By continuing to use any part of the Website, you confirm your acceptance of these Terms.

1. You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your own information) from the Website without our prior written permission.

2. You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the products, the website or any part of it (the "rights"), including the manner in which the website is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in these terms shall be taken to transfer any of the rights to you.

3. Solely for the purposes of accessing the Website and placing orders we hereby grant to you, for the period during which the Website is made available to you, a non-exclusive, non-transferable, licence to use the Rights.

4. You may not link to the Website, other than to the URL: JD Sports Philippines, without our prior written consent.

1. To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

2. To register, you must supply us with the following information via the online registration form: your first name, surname, address, date of birth, email address, phone number, and delivery address. Once you click on the ‘Create Account’ button, this information will be stored in our customer database. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.

3. After registering for a personal account, you will automatically be sent an email that your account has been created. Your email address will act as the user ID for your account. During the registration process, you will be asked to create your own password. You will be given the opportunity to change the password when you log in to your account. You must keep your user ID and password confidential at all times, and not make them available to any other person. You agree to comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorized use of your account or if your account becomes available to an unauthorized person.

4. Without prejudice to our other rights and remedies we may suspend your access to the Website without liability if, in our reasonable opinion, such action is necessary to safeguard the Website. You will be responsible for any misuse of your user ID and password, including the placing of any order.

1. Your order constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us. As soon as this offer is accepted by us by sending a Order Received Email (as specified below), your order forms a binding contract of sale between you and us as further set out at clause 5 below.

2. Purchases made on the website must be for your personal or gift use and are not to be used for resale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or ordered to any one postal address.

3. The Website only sells products to individuals who can purchase with a credit card/debit card, or other method(s) of payment as set out on the payment page. Available payment methods are subject to change at any time without prior notice.

4. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colors & all product details accurately, we cannot guarantee that a device's display of the colors & details accurately reflects the color of the products. Your product may vary slightly from those images.

1. You may select items from our range of products, details of which will be added to the "Shopping Cart" by clicking on the 'Add to Cart’button. By clicking on the 'Go to cart' button, you shall see your order summary and initiate the checkout process for the products added to the Shopping Cart. By clicking on the 'Confirm and pay' button you submit an offer to buy the products in the Shopping Bag and agree to pay for those items. Before placing an order you can view and amend your order details at any time in the ‘Cart & options’ section.

2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the "Order Received Email"). We recommend that you print out the Order Received Email and keep it for your own records. The Order Received Email does not constitute our acceptance of your order; it merely records the fact that we have received the order.

3. We may, at our sole discretion, choose not to accept your order for any reason which may include unavailability of the product, when your purchase is red-flagged for fraud, or any other reason that we deem appropriate. For orders that were not processed or were canceled, we will either not charge you, or refund you the total amount paid.

4. We will send you a second email when we dispatch your products which shall constitute our acceptance of your order (the " Shipping Confirmation Email"), at which point a binding contract of sale will be concluded between you and us.

5. If for any reason the products ordered by you are not available at the time you place your order, we will notify you of this by email. Our acceptance of your order in the Shipping Confirmation Email is limited to the products that are available - no contract of sale will be concluded in respect of products that are not available. We will retain the title in the products until full payment has been received by us.

1. We will notify you of the estimated delivery time for your products in the Order Received Email.  It may take slightly longer to deliver products to very remote areas. Dispatch dates are not guaranteed and should not be relied upon.

2. In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Order Received Email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.

3. Whilst we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than our estimated delivery timelines. You accept that this may happen on some occasions.

4. If your order has not been received within our specified estimated delivery timelines, please check the status of your order by contacting us through email at custserv@jdsports.com.ph or chat. All estimated delivery timelines are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement there may be delays in delivery.

5. Please note that the delivery company may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually easier and avoids the disappointment and delay of products being returned to us as undelivered by the courier.

6. We only deliver products to the locations listed on the Website checkout form.

7. Where you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery/package.

8. Your order will be sent to the delivery address that you have given on your order form. We are not responsible if that delivery address is incorrect or incomplete. In these instances, we will only proceed with up to two delivery attempts before we cancel the order.

1. All of the prices listed on the Website include the currently applicable statutory value added tax.

2. The prices shown on the Website are stated in Philippine Pesos and exclude delivery charges.

3. We offer free shipping to all orders PhP5,000.00 and above while applicable delivery

• charges as follows for all orders below PhP5,000.00:
• Metro Manila: PhP150.00; Provincial Areas: PhP200.00

Note that this is subject to change depending on circumstances. Rest assured, for any changes in promo and delivery rates this will be communicated to you on the website.

4. Where you order multiple products, you will only be charged one delivery charge. We reserve the right to change our delivery rates at any time.

1. Payment for your products must be made via credit or debit card or other means as specified on the payment page. For a detailed list of acceptable payment methods, you may visit our FAQs.

2. The full payment price, including delivery charges and any additional charges for services you may have ordered, will be debited from your preferred payment method provider before dispatch of the products to you. 

3. You confirm that the payment account that is being used is yours. All orders are subject to validation checks and authorisation by the card/payment provider’s issuer. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. You may contact your issuing bank for more information. 

4. When you visit the website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. Your payment details will be treated securely in accordance with our Privacy Statement, which you can view by clicking here.

1. You can only return to us products which have been purchased directly through this website. If you purchased your products at a JD Sports boutique, other retail store, or from another website, the products must be returned to the original store or site which they were purchased from.

Please note that we do not allow return of swimwear, undergarments, socks and underwear, unless the products are faulty or otherwise delivered not as ordered

2. Please follow our returns procedure, so that we can assist you in the refund of your order. We reserve the right to reject the return of products which are not returned in accordance with our returns procedure and we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality.

3. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.

4. Returns and Exchanges Procedures:

Return and exchange requests shall be automatically declined under these circumstances:

• Items were not originally purchased from jdsports.com.ph
• Items have been customized.
• Items have been altered, worn, washed, or used
• Items were improperly handled by the customer
• Change of mind

In returning products, please follow the guidelines below. We reserve the right to reject any product returns if the following guidelines are not met:

• Keep the original packaging. Please reuse the packaging your order was shipped in to proceed with the return.
• Please return your articles in mint condition, without them being worn or washed.
• The sole of the shoes has to be clean and intact
• All of the packaging (plastic, boxes), accessories (glasses case), user manual have to be returned and product labels must be attached to the items as sold.

This right lasts until thirty (30) days after the day on which you (or a person indicated by you) acquire physical possession of the products.

FOR EXCHANGES:

You have the right to change the size of your items if it does not fit. You may also request to exchange a damaged item identified upon receipt. Visit a JD Sports Philippines Store that has the same section the item belongs to and present the item alongside the purchase receipt and printed packing slip/return form provided by our jdsports.com.ph Customer Service Team. Please read through the guidelines for in-store exchange in our FAQs.

If you wish to exchange your products online, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products.

FOR REFUNDS:

You may also request a refund for any purchased products (other than swimwear, undergarments, socks and underwear) for the following reasons only:

• Item Does Not Fit– the product you ordered does not fit you
• Wrong/Damaged item – the product you received was not the one you ordered or the product you ordered was damaged when you received it

Please note that the refund may be done via original MOP for Prepaid orders. This shall be advised by our Customer Service team through email once the item has been physically reviewed and accepted for return.

We will shoulder the effort and costs of returning your product back to us for a one-time request. Please note that for ‘Item Does Not Fit’ returns, the shipping fee will not be refunded along with the item value.

Parcels are returned to us within 10-15 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take.

Please contact our customer service by email: custserv@jdsports.com.ph to declare the items you wish to return.

5. Effects of Cancellation

Your orders may be subject to cancellation due to the following cases:

• Out of stock items
• Returned by courier due to failure to receive after a number of attempts, wrong address, or declined upon delivery

If your order is prepaid, your refund will be processed within fifteen (15) working days with your issuing bank after we receive the returned products. We encourage you to check the success of the reversal through your issuing bank as the timeline of completion varies depending on the bank.

Your refund will be paid using the same method of payment as was used by you to pay for the order:

For Prepaid Orders: we will charge the amount net of any applicable voucher or shipping costs based on our policies

1. By entering information on the Website you represent and warrant that you are using your actual identity, and all information you provide is true, accurate, current and complete at the time you provide us the information.

2. If you find that the information transmitted is incorrect or no longer valid, it is your responsibility to update your details. We will not be liable for any errors that may result in your submission of incorrect information.

3. You consent to information about the device you use to access the Website being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorized access to our Website.

4. The personal information that you provide to us whilst using the Website will only be collected and used in accordance with our Privacy Policy, which can be accessed by clicking here.

1. Nothing in these Terms shall exclude or limit our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence, or any other liability which cannot be limited or excluded by applicable law.

2. If we fail to comply with these Terms, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to both you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it was contemplated by you and us at the time we entered into a contract with you.

3. Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into these Terms by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law. That said, this does not affect the Terms which are included as a matter of custom and we acknowledge that we are under a legal obligation to supply products in accordance with the contract, supply products which are of satisfactory quality and reasonably fit for purpose and as described.

4. We only supply the products and Website for domestic and private use. You agree not to use the product or the Website for any commercial, business or resale purposes. We will not be responsible for any business loss (including loss of profits, loss of revenue, loss of contracts or loss of goodwill) that you suffer as a result of our breach of these Terms, use of our Website or our negligence.

5. This Website is provided by us on an 'as is' and 'as available' basis. We make no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.

6. We do not:

A. accept any liability for damage to your computer system or loss of data that results from your use of the Website; B. guarantee that the content and services on the Website will be available, complete accurate or up to date; or C. guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention).

7. When you order products from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order.

8. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, for example, failure of infrastructure, government intervention / restrictions, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers. This condition does not affect your statutory rights.

9. If an event beyond our reasonable control as described above takes place that affects the performance of our obligations in relation to products ordered from the Website under these Terms with you:

A. we will use reasonable endeavors to reduce the impact of any such event on the performance of our obligations; B. we will contact you as soon as reasonably possible to notify you; and C. our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the event affects our delivery of products to you, we will arrange a new delivery date with you after the event is over.

10. You may cancel your orders from our Website based on the conditions listed in 9.0, please contact our customer service team. If you opt to cancel, you will have to return any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

11. Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Website will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.

12. It is not possible for us to review all Websites which are linked from the Website (or linked to the Website), and you should therefore take caution when following any link. We cannot accept liability for any loss or damage that may be suffered as a result of following any links.

1. We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please call or email our customer services team stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timeline for resolution.

2. If you wish to contact us, you can reach us by email at custserv@jdsports.com.ph

1. We reserve the right to make changes to our Website, policies, and these Terms at any time. Your usage of the Website and your orders will be subject to the policies and Terms in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

1. Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of the Republic of the Philippines and will be deemed to have occurred in the Philippines. You agree, as we do, to submit to the exclusive jurisdiction of the Philippine courts. In case of any dispute arising from this Agreement which cannot be settled amicably despite efforts to do so, the case shall be filed in the proper court of Makati City to the exclusion of other courts.

2. Please note that the contract formed between you and us under these Terms is between you and us. No other person shall have any rights to enforce any of these Terms.