What is your return and exchange policy?
Return Online
Only products purchased from JD Sports PH may be returned online. You may return your items free of charge provided it is within the return period of 45 days from the date stated in the sales receipt or billing invoice.
All returns must be unworn, unopened, unwashed, and undamaged, in their original condition with all tags attached. Items should be returned in their original, undamaged packaging, and with the Packing Slip
The original packaging must be returned in its original condition and must not be marked, labeled, damaged, or taped.
For health and hygiene reasons, we do not accept returns or offer refunds on underwear, swimwear, and jewelry piercing products unless they are faulty.
All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.
Returns due to the following reasons shall be automatically declined:
- Items were not originally purchased from JD Sports PH
- Items have been altered, worn, or used
- Items were improperly handled by the customer
- Change of mind
The following items are not subject to returns or exchanges, unless due to factory defect or wrong product received:
- Sport Bra(s)
- Undergarment(s)
- Sock(s)
- Swimwear(s)
- Bikini(s)
JD Sports Philippines reserves the right to modify or include products classified as Non-Refundable including limited time-based restrictions at any time.
JD Sports Philippines reserves the right to deny returns or exchanges for any orders reasonably suspected to be intended for resale or unauthorized distribution.
Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.
Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.
Return In Store
We currently do not accept return-refunds in store, however you may request to exchange your item in store. See our FAQs - Can I exchange an item? for instructions on how to exchange items in store.
Note on receipts: The digital sales invoice will be sent to you within 24-48 hours from successful delivery of your order.
