Exchange Online

You may request to exchange an item (if applicable) for one of the following reasons:

• Damaged/defective item
• Wrong product received
• Item does not fit (apparel and footwear only)

Please contact our customer service at custserv@jdsports.com.ph, and we will do our best to assist you. 

Please note that all exchange requests are subject to final review by our team before the exchange is processed. 

To ensure a smooth and hassle-free return process, please see our FAQs - What is your return and exchange policy?

Exchange in Store

We have a friendly and knowledgeable store staff to help with any order queries or return/exchange requests. If you wish to exchange the items purchased online in the stores, you may visit any of our physical stores and we’ll be happy to help. Kindly refer to our directory here to find a store near you.

How to exchange an item

• Step 1: Bring your item for exchange to any store of our stores listed here 
• Step 2: Store cashier will validate your return. Please present proof of purchase

1. Original Receipt or Digital Sales invoice

• Step 3: Select your replacement item
• Step 4: Store cashier will complete your exchange.

Exchange conditions

Please make sure to request your exchange in-store within the return period. The return period starts from the date that you received your order. A 15 day grace period will be added to consider delivery times:

• To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). 
• Please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.
• You may request to exchange the item for one of the following:

1. same item (if damaged)
2. change of color or size 
3. another item

*If the item you’re exchanging is no longer available, our store team will work with you to find a suitable replacement.

• Exchange value of the replacement item will be based on the invoice price, excluding shipping fees:

1. If the replacement item has a lesser value, you will receive a credit note for the difference. This credit note is usable at any physical SSI store (view our Store Directory). Note: Shipping fee is excluded from the credit value unless the item is damaged.
2. If the replacement item has a higher value, you will need to pay for the price difference at the store.