Return Online

Only products purchased from JD Sports PH may be returned online. You may return your items free of charge provided it is within the return period of 30 days from the receipt of the item.

All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.

All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Returns due to the following reasons shall be automatically declined:

• Items were not originally purchased from JD Sports PH
• Items have been altered, worn, or used
• Items were improperly handled by the customer
• Change of mind

The following items are not subject to returns or exchanges, unless due to factory defect or wrong product received:

• For Hygiene reasons - personal care items like socks, tights, hosiery

Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.

Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.

Return In Store

We currently do not accept returns and refunds in store, however you may request to exchange your item in store. See our FAQs - Can I exchange an item? for instructions on how to exchange items in store.

Note on receipts: The digital sales invoice will be sent to you within 24-48 hours from successful delivery of your order.