Products & Promotions

Are products on the website authentic?

Any item purchased from JD Sports PH is guaranteed to be 100% genuine and authentic. You may learn more about JD Sports here.

JD Sports PH is managed by Stores Specialists, Inc., a licensed retail distributor in the Philippines for brands carried by JD Sports PH.

Should you have any questions or concerns about the authenticity of our products, please reach out to customer service via chat, email or phone for further assistance.

  • by email: custserv@jdsports.com.ph

  • by telephone: +632 8830 5000

Where can I find the size guide and care instructions?

You can find a size guide and care instructions on any of our product pages. When using the size guide, please click on the relevant brand and gender to find the information you require.

You can also view our size guide directory here where you can search for sizes by brand and category.

How do I find more information about a product?

We try to give as much information as possible about all our styles in the product details page. Details such as the color, materials and multiple images which you can zoom in on are included.

If there is something you would like to verify about the product information provided, please reach out to customer service via chat, email or phone and we will try our best to help you out

  • by email: custserv@jdsports.com.ph

  • by telephone: +632 8830 5000

Where can I find items that are on sale or promotion?

Items that are on markdown will show a strikethrough on their price. They may also be found on the Sale page.

How do I use a voucher or promo code?

Upon checkout, you can enter the code on the promo code field and click apply. If the items in your basket are valid for the code, the total amount will display the discounted price.

If your voucher code is not working, please double check the full mechanics of the promo on the offers page.

If the code still does not work after verifying that your items are eligible for the promotion, please reach out to customer service via chat, email or phone for further assistance.

  • by email: custserv@jdsports.com.ph

  • by telephone: +632 8830 5000

When will a product be back in stock?

Unfortunately, we cannot guarantee if or when a product will be back in stock. If you signed up for an account on our website, you can use the Wishlist feature to be notified when products are back in stock.