Returns and refunds 

We ensure your orders are quality checked and packed with care for your satisfaction. In case it arrives damaged or with defects, you may request for a refund and return your order or select items from your order free of charge for the first return provided it is within the return period, which begins on the day our official partner courier delivers your item.

 To start the return process, you may opt for our shipping partner to pick up your return package, or you can drop the item off at one of our designated logistics partner’s drop off locations. All return requests will be subject to final review by our team before a refund or reversal is processed. The time it takes to receive your refund or reversal will depend on your bank or card provider.

How do I request a return?

Please make sure that the item fulfills the requirements below:

• Purchased on JD Sports PH
• Within the return period (30 days upon receipt)
• New and in original condition
• Original packaging with complete tags and labels 
• Original Receipt or Digital Sales invoice
• Included in the list of items eligible for return (see FAQs - What is your return and exchange policy?)

• Step 1: Get in touch with us via custserv@jdsports.com.ph

1. Our agents will contact you if your request has been approved.
2. If approved, a Return form will be sent.

• Step 2: Pack the item in its original packaging with complete tags and labels. Include the Return Form sent via CS.
• Step 3: Return the package via:

1. Option 1: Pick-up - Our courier partner will pick up your return package free of charge* in 2-3 business days - *Free for the first return
2. Option 2: Drop off the package at any LBC branch


• Step 4: Our team will receive the returned item/s and review if they are acceptable for return. 
• Step 5: We will email you on the status of your return request if it has been accepted or not.  
• Step 6: If your request is approved, we will begin to request your refund with our payment partner. 

Please note that refunds are done via original MOP for prepaid orders and Cheque Payment for Cash On Delivery orders. This shall be advised by our Customer Service team through email once the item has been physically reviewed and accepted for return.

Here are the usual lead time for refunds depending on the MOP:

• Credit/Debit Cards: 2–15 business days
• Installments: 5–15 business days
• E-wallets: 2–4 business days
• Online Banking: 5–12 business days
• COD- 2-3 weeks

We will notify you with the refund reference number once it becomes available.

Please note that the time it takes for the refund to appear in your account depends on your bank’s processing time.