NEED TO RETURN YOUR ORDER?

Exchange your items at any JD Store!

We have a friendly and knowledgeable store staff to help with any order queries or return/exchange requests. If you wish to exchange the items purchased online in the stores, you may visit any of our physical stores and we’ll be happy to help. Kindly refer to our directory here to find a store near you.

Exchange in store conditions

Please make sure to request your exchange in-store within the return period. The return period starts from the invoice date of your order. A 15 day grace period will be added to consider delivery times

• You may request to exchange the item for the:
  • same item (if damaged)
  • change of color or size
  • another item
    • If the replacement item has a lesser value, you will receive a credit note for the difference. This credit note is usable at any physical SSI store. Note: Shipping fee is excluded from the credit value.
    • If the replacement item has a higher value, you will need to pay for the price difference at the store.
    • If the item you’re exchanging is no longer available, our store team will work with you to find a suitable replacement.

How will my request for return or exchange be processed?

Upon confirmation of eligibility of return or exchange, the following processes shall take place:

• The item may be retrieved via
  • Pick up by 3PL or LBC drop-off
  • Return to an offline store
• For returns
  • Refund would be processed via the original mode of payment.
  • Kindly note that the time it takes to receive your refund or reversal will depend on your bank or card provider.

How do I cancel or change my order?

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please email custserv@jdsports.com.ph

What is needed to have the damaged item exchanged?

• It is returned within 30 days from receipt of item
• Item/s should be unused, unaltered, undamaged, saleable and with original tags and packaging (if applicable)
• The original receipt or digital sales invoice should be presented
• Exchange of the following items shall not be accepted: Counterfeit products, Items purchased from abroad

Will the item for exchange be replaced immediately?

For online exchanges, JD Sports Philippines will evaluate and confirm if the item is acceptable for exchange upon receipt of the item. The following items shall not be accepted:

• Damage caused by customer’s improper handling
• Merchandise already altered

Once an item is approved for exchange, JD Sports Philippines will give the customer a New Order Number to be used as reference for the approved exchange transaction.

Is it possible to get a different item to replace my original purchase?

JD Sports Philippines will replace the item with exactly the same item in good condition. If the item is no longer available, JD Sports Philippines will coordinate with the customer for a suitable replacement.

Is there a fee for delivery of the replaced item?

JD Sports Philippines will shoulder the courier/shipping expense for one time exchange of Regular Priced Items Only. For the succeeding exchange, JD Sports Philippines shall charge the Shipping Fee to the customer. For damaged items (due to factory defect), delivery of the replacement item to the customer shall be free of charge.